Frequently asked questions

Go to mail.airpipe.ai in your browser and sign in with your full email address and your password. See Sign in to Airpipe Webmail for more.

Webmail is available at mail.airpipe.ai — nothing needs to be installed.

Passwords are managed by your organization's administrator. Contact your administrator or email support@airpipe.ai to change or reset your password. Remember to update it in all connected email apps afterward. See Change password.

Use a strong, unique password, sign out on shared computers and be wary of phishing — Airpipe will never ask you for your password by email. If you suspect your password has been compromised, change it right away via support@airpipe.ai. See Password security.

New addresses and accounts are created by your organization's administrator. Contact the person responsible for email, or email support@airpipe.ai.

Yes. Connect the account via IMAP using the server mx.airpipe.ai, incoming port 993 (SSL/TLS) and outgoing SMTP port 587 (STARTTLS) or 465 (SSL/TLS). Use the full email address as the username. Full settings: Set up Airpipe Mail in other apps.

Yes, both work. IMAP (port 993, SSL/TLS) is recommended because it keeps read email and folders synced across all your devices. POP3 (port 995, SSL/TLS) is available as an alternative and normally downloads the email to one device.

Click Compose at the top of the left column, fill in recipients, subject and text and click Send. The email ends up in the Sent folder. See Write and send an email.

Use the default folders (Inbox, Sent, Drafts, Scheduled, Spam, Archive, Trash). Archiving removes the email from the inbox but keeps it in Archive. See Organize with folders.

Read receipts let you see when an email you sent has been opened, via a small invisible tracking pixel. You can turn tracking on or off by default in Settings, and also per individual email. See What are read receipts and Turn tracking on or off.

It doesn't necessarily mean the email is unread. If the recipient has images turned off, reads in preview without loading images, or uses a privacy proxy, no open is recorded even if the email was read. Also keep in mind you're looking at your own sent copy. Read receipts are an indication, not proof. See How the "opened" status works.

Not entirely. Apple Mail and several other services can preload images through a proxy — so an email can be recorded as "opened" without being read, or vice versa. Treat read receipts as a rough hint, never as proof. See Privacy & Apple Mail Privacy Protection.

Check the recipient address (typos are most common), look in the Sent folder, ask the recipient to check their spam and look for a bounce message in your inbox that often explains the cause. See My email isn't arriving.

Email apps often block external images by default for privacy and security reasons. Click Show images in the email — but only for senders you trust. See Images aren't showing in an email.

Verify the server settings: mx.airpipe.ai, IMAP port 993 (SSL), SMTP port 587/465 with authentication, and the full email address as the username. If you recently changed your password it must be updated in the app. See Common errors and error messages.

Email us at support@airpipe.ai and we'll help you. Please describe the problem, any error message and the time it occurred.