Email not being delivered
If an email you sent doesn't seem to have arrived, there are a few things to check.
Check these in order
Check the Sent folder
If the email is in Sent, it has left your mailbox.
Check the address
A typo in the recipient's address is the most common cause. Double-check the address carefully.
Ask the recipient to check spam
The email may have ended up in the recipient's spam folder.
Look for a bounce message
A bounce message in your inbox often tells you exactly why the email wasn't delivered.
Common causes
| Symptom | Likely cause |
|---|---|
| Bounce message with "user unknown" | Misspelled or non-existent recipient address. |
| No bounce, but no reply | The email may be in the recipient's spam folder. |
| Email missing from Sent | It was never sent — check Drafts. |
If the problem persists, email support@airpipe.ai with the time and the recipient address, and we'll help trace it.
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